Shipping Policies
Return of Merchandise Policy (RMA)
Returns
Exchange Policy
Shipping Policies
Shipping times and rates are only estimates and are not guaranteed. Additional
shipping may be required on your order due to weight, zip code, your combination
of items, or other factors. We cannot control occasional inventory shortages,
shipping carrier delays, customs delays, weather delays, and other factors
that can delay your shipment. However, we will do our best to get your
product to you as soon as possible.Order Fullfillment Policy
Most in-stock items will be shipped within 2-3 business days.
For out-of-stock items, you will be notified of any delay. You must pay
all orders in advance (at the time of order), even for out-of-stock items.
rctoys.co.nz guarantees that you will get a new working product(s) or
you can return the product(s) for repair or replacement. Color, frequency,
and packaging may vary. Occasionally items run out or are discontinued
from a specific manufacturer. We reserve the right to send items of equivalent
function in order to fill your order in a timely manner.
Return of Merchandise Policy (RMA)
In order to ensure satisfaction with your purchase, we request the following:
1. IF DAMAGED IN SHIPPING: If your package
arrives damaged during shipping, please refuse the package or return to
the courier shipping location within 24 hours marked "Refused due
to shipping damage." You must then contact us so we can file a claim
with courier company. Failure to do so will result in loss of refund or
replacement by Courier company.
2. KEEP PACKAGING: Save boxes, packaging
material, and paperwork, don´t throw anything way. They are required items
for all warrantee issues.
3. READ INSTRUCTIONS: Read the instructions
carefully and completely. Many of the items we sell can be damaged the
first time if used improperly. Improper use will void your warrantee.
4. START SLOWLY: Take your time to get
familiar with the items, and start slowly, to prevent accidental damage.
Returns
We accept returns on new, unopened, unused items. You must contact
us to receive an RMA number to authorize the return. Please note, attempting
to return items you have opened for a refund is mail fraud and you may
be subject to prosecution. Open items are not returnable for a refund.
Defective Items
We apologize in advance on behalf of the manufacturer for any defective
items you may receive. Please understand that defects do occur occasionally,
and manufacturers insist on handling defects directly to insure quality
improvements. We know how frustrating this can be, and we want to help
you quickly receive a working product.
A defective item is an item that arrives undamaged in shipping,
but unable to function properly. The item must not have any visible damage
and must clearly be from manufacturing issues. Please note, attempting
to return merchandise you have damaged is mail fraud and you may be subject
to prosecution.
Please note that you must return all packaging, manuals, and items
included in the original product box to the manufacturer, along with your
packing slip and a detailed explanation of the defect within 30 days of
receipt.
PLEASE NOTE: Items returned to us without an RMA# will be refused and
will incur a handling charge to have the items returned. Items returned
to us with an RMA# must be received within 30 days of the RMA issuance,
and will normally be exchanged or replaced appropriately within 10 business
days. A returned item with damage caused by you will receive at most a
20% refund, will immediately be discarded, and you may be subject to a
$30 per hour administration charge and prosecution for mail fraud. Attempting
to do a credit card chargeback for returns not in compliance with our
policies will incur an administration fee of $50 per chargeback. We are
not responsible for shipping charges or return shipping charges on defective
or returned items unless you receive the wrong item or are missing an
item from your order. If we warrantee the item directly then we will pay
the shipping charges to send you the repaired or replacement item.
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Exchange Policy
You MUST have an RMA number to exchange any merchandise.
We want you to feel totally satisfied when you order products from rctoys.co.nz
If for any reason you are not completely satisfied with your purchase,
contact us so we can resolve any concerns. You will be asked to follow
these simple steps:
1. Make sure your original invoice is dated within the
last 30 days. Contact us to receive an RMA (Return of Merchandise Authorization)
number.
2. Check all returned items to be sure they are in new
condition (including all original packaging and accessories.)
3. Include a copy of the original invoice. On the back
of the invoice, please write your name, e-mail address, phone number,
and the item(s) you would like to receive in exchange for the return.
4. Pack the item(s) securely and mail to: rctoys.co.nz
We will supply a postal address for you to forward the goods.
5. Shipping charges are not refunded. You will be responsible
for the return shipping fees incurred to send the item(s) back to us.
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